Frequently Asked Questions

It takes less than a minute. On desktop, add the Browsec extension from the Chrome Web Store, Firefox Add-ons, Opera Addons, or Microsoft Edge Add-ons.

On mobile, download the app from Google Play or App Store.

In the browser, click the Browsec icon, tap "Start VPN". In the mobile app, tap the switch at the bottom of the main screen. Your connection will be protected instantly.

Also, if your TV uses Android, you can install Browsec there.

1. Open Google Play.
2. Go to Apps.
3. Type Browsec in the search field and click on the magnifying glass.
4. Select Browsec from among other VPN apps.
5. Click Install.

You can also install the app from the file bit.ly/broapk

For more information on installing Browsec, please visit our Help Center.

You can use Browsec Free right away, no registration, login, or ID required. Just install and connect.

An account is only needed if you want to upgrade to Premium for faster servers and more locations.

To change the plan, you need to:

1. Sign in to your Browsec account on our website.
2. Go to your account settings, click Manage next to your current subscription, then Cancel next payment.
3. On the subscription page, pick the plan you like, click Buy, and fill in the form.
4. The renewal date of your new subscription will change automatically, so you keep the prepaid days of your old subscription.

You can use up to 5 devices with the same Browsec account.

When using browser extension, each browser with Browsec extension is considered as unique device. If you want to use Browsec on more than five devices, please contact support.

Yes, Browsec uses IPSec IKEv2 and XRay protocols with AES-256 (military-grade) encryption on mobile and HTTP Proxy over TLS with AES-256 encryption when using browser extension.

Browsec also protects you from MITM (Man-in-the-middle) attacks and WebRTC leaks.

In many cases, yes. Browsec is designed to bypass blocks and restrictions, but in some heavily censored regions (such as China or Iran), connection reliability may vary.

We recommend trying to switch between different servers to find the best option in such cases.

Try these quick fixes:

• Switch to another country (closer servers usually provide faster speeds).
• Consider getting Premium. Premium servers have fewer users, so they work much faster - like paid highways. You can test it risk-free: we have a 7-day money-back guarantee.
• Check your internet connection without VPN.
• Restart the app or browser.
• If you're still experiencing problems, contact our support for personalized help.

Yes, you can use Browsec free plan as long as you want without any restrictions.

If you need extra server locations, higher connection speed or you just want to support Browsec development, you can get Browsec Premium subscription.

You can purchase Premium subscription on desktop and use it on mobile and vice versa. You can find detailed guides here.

We support credit and debit cards, PayPal, and several local payment providers depending on your region. All payments are processed through secure gateways. Subscriptions renew automatically, but you can cancel anytime in your account settings.

Yes. You can cancel your subscription renewal from your account dashboard.

Once canceled, Premium features remain available until the end of your billing period, and your account will switch back to the Free plan after that.

Subscription from the Browsec website:

1. Sign in to your Browsec account on our website.
2. Go to your account settings, click 'Manage' next to your subscription, then click 'Update payment details'.

Subscription from Google Play:
Please find the guide here.

Subscription from App Store:
Please find the guide here.

Yes. Browsec offers a 7-day money-back guarantee. If you are not satisfied within the first week of using Premium, contact our support team and request a refund. It is also better to describe the reason for the refund - this helps us improve our service.

Also, we may suggest a solution to make our service eventually work as you expected.

The Free plan provides access to a limited number of locations (such as the US, Netherlands, Singapore) and moderate speeds. The free version has no time limits, you can use it as long as you like.

Premium plan unlocks 40+ locations, faster servers, better stability, priority support, and an unlimited number of Smart Settings and App Protection settings (for Android). If you want smooth streaming and more flexibility, Premium is the best choice.

If you have more questions, you can submit a request from the app, fill out the form on our website, or email us at support@browsec.com. We are always happy to help.